星向 技术支持 / Support
遇到问题时，我们希望先拿到足够定位问题、又不过度暴露你个人资料的信息。
最后更新 / Last updated: 2026-07-16联系我们 / Contact us
请发送邮件至 support@zizaiastro.com。我们会按照邮件到达顺序处理。
Email us at support@zizaiastro.com. Requests are reviewed in the order they arrive.
Never email passwords, verification codes, complete card or payment details, secret keys, or full birth data. StarCue will not ask for them by email.
为了更快定位问题 / What to include
- 设备型号与 iOS 版本 / Device model and iOS version
- StarCue 版本号 / StarCue app version
- 问题发生前你依次进行了哪些操作 / Steps that led to the issue
- 你期望看到什么、实际看到了什么 / Expected and actual result
- 如需截图，请先遮挡姓名、出生资料和其他敏感内容 / Redact names, birth data, and other sensitive information from screenshots
一次性买断与付款 / One-time purchase and billing
星向 Pro 是一次性买断，由 Apple 处理，没有订阅、不会自动续费。换设备后恢复：打开「我的 → StarCue Pro → 恢复购买」。付款、退款与购买记录以 Apple 的系统记录和政策为准。
StarCue Pro is a single one-time purchase processed by Apple. There is no subscription and nothing renews. To restore it on a new device, open Me → StarCue Pro → Restore Purchases. Payment, refund, and purchase-history decisions are governed by Apple’s records and policies.
隐私或删除请求 / Privacy or deletion requests
如需咨询个人资料处理或提出删除请求，请使用与账户关联的邮箱联系我们，并只提供完成身份核验所必需的信息。我们不会要求你通过普通邮件发送密码或验证码。
For questions about personal data or deletion requests, contact us from the email associated with your account and provide only what is necessary to verify the request. We will not ask for your password or verification code by ordinary email.